Privacy Policy
Last updated 9 October 2026
E Sahayi helps people apply for government and admission services through WhatsApp, with help from our experts. This policy explains what personal information we collect, why, and the choices you have.
What we collect
- Contact details: your WhatsApp phone number, the name you give us and your preferred language.
- Your messages: what you send our WhatsApp assistant, so we can reply and handle your request.
- Documents: files you upload for an application, such as ID proofs and certificates.
- Application details: the service you chose, answers you gave, its status and our notes.
- Payments: the amount and status of a payment. Card, UPI and bank details are handled by our payment provider; we do not see or store them.
- Video calls: calls with an expert may be recorded so we can check the work done on your request.
How we use it
- To reply to you on WhatsApp and guide you through your application.
- To prepare and submit your application and send you updates, reminders and finished documents.
- To take payments and issue receipts.
- To keep the service secure, prevent abuse and fix problems.
- To send occasional service announcements, which you can stop at any time by replying STOP.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
Only what is needed to provide the service, with:
- the government office or institution your application is for;
- Meta (WhatsApp), which carries our messages;
- our payment provider (Razorpay), for payments;
- our video call provider, for expert calls and their recordings;
- an AI service that helps answer typed questions in the chat;
- our hosting provider, which stores our systems;
- authorities, where the law requires it.
How we protect it
Documents and call recordings are encrypted when stored. Only staff working on your request can see it, and access is logged. Our website and connections use HTTPS.
How long we keep it
Raw chat messages are deleted after 30 days. Application records, documents and recordings are kept while your request is open and afterwards for as long as you choose to keep them with us or the law requires. You can delete them sooner, as described below.
Your choices
- See or delete your documents: choose "Manage My Data" in our WhatsApp menu.
- Delete everything: see Delete Your Data.
- Stop announcements: reply STOP on WhatsApp.
- Correct your details: tell us on WhatsApp.
Children
Applications for a child must be made by a parent or guardian, who provides the child's information on their behalf.
Changes
We may update this policy. The date at the top shows the latest version.
Contact us
WhatsApp: message us
Email: no-reply@esahayi.co